Shipping policy

Store Policies

Thanks for shopping with us. We build and stock high-quality lacrosse gear, and we want you to feel confident every time you order. The policies below explain how shipping works, how to return or exchange an item, and how our warranty protects your purchase. If anything here is unclear, reach out at redfoxlacrosseco@gmail.com or via the "Contact" tab on our website — we're glad to help.

Shipping

Processing your order

We process most orders within 2–4 business days after your payment is received. During high-volume periods, typically December and the spring season, processing may take 5–7 business days. You'll receive a confirmation email when your order is on its way.

Shipping times and costs

Shipping costs are based on the size and weight of your items. Standard shipping within the continental U.S. typically takes 3–7 business days once your order ships. Longer items, such as lacrosse shafts, may require special packaging and can carry additional shipping costs. Tracking information is emailed to you as soon as your order ships.

We strive to keep shipping affordable and use eco-friendly packaging materials wherever we can.

Shipping area

We currently ship within the continental United States only. We do not offer international shipping at this time.

Lost or delayed packages

Once your order ships, delivery is in the carrier's hands, but we won't leave you stranded. If your tracking shows no movement for 7 business days, or a package is marked delivered but you can't find it, email us at redfoxlacrosseco@gmail.com or via the "Contact" tab on our website, and we'll help you open a trace with the carrier and work toward a resolution.