Refund policy
Store Policies
Thanks for shopping with us. We build and stock high-quality lacrosse gear, and we want you to feel confident every time you order. The policies below explain how shipping works, how to return or exchange an item, and how our warranty protects your purchase. If anything here is unclear, reach out at redfoxlacrosseco@gmail.com or via the “Contact” tab on our website — we're glad to help.
Returns & Exchanges
We want you to be happy with your gear. Unused, unstrung items in their original condition, except those noted below, may be returned or exchanged within 30 days of delivery. We do not charge a restocking fee.
Items we can't accept
Because of the nature of the products, the following items are not eligible for return or exchange under any circumstances:
- Custom-dyed or personalized items
- Items strung by us at your request, or any head that has been strung or modified after receipt
- Opened or used balls, mesh, or accessories
- Clearance or final-sale items
Return requirements
To qualify for a return, your item must:
- Be requested within 30 days of the delivery date
- Be unused, with no signs of wear or play
- Include the original packaging
- Have any original tags still attached
How to start a return
Email us at redfoxlacrosseco@gmail.com or via the "Contact" tab on our website with your order number and the reason for your return. We'll reply with confirmation and a return shipping address. Please don't ship anything back before you hear from us — unauthorized returns may not be processed.
Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect due to our error. In those cases, we cover shipping.
Refunds
Once we receive and inspect your return, we'll issue your refund to the original payment method within 5–10 business days. If a returned item doesn't meet the eligibility requirements, we'll let you know and walk you through your options before taking any further steps.
Exchanges
Unused, unstrung items in their original condition can be exchanged within 30 days of delivery. Email us at redfoxlacrosseco@gmail.com or via the "Contact" tab on our website with your order number and the details of the exchange you'd like, and we'll confirm availability and share next steps, including return shipping instructions.
You're responsible for return shipping on exchanges. If the new item costs more or less than the original, we'll charge or refund the difference to your original payment method.
Order changes and cancellations
If you need to change or cancel an order, email us at redfoxlacrosseco@gmail.com or via the "Contact" tab on our website as soon as possible. We'll do our best to catch it, but once an order has entered processing or shipped, we may not be able to make changes — at that point, our standard return and exchange terms apply.
Warranty & Damage Protection
Damaged, defective, or incorrect orders
If your order arrives damaged, defective, or incorrect, we'll make it right with a replacement, exchange, or full refund at no cost to you. Email us at redfoxlacrosseco@gmail.com or via the "Contact" tab on our website within 48 hours of delivery, and include a photo of the item. We'll respond with confirmation and next steps. Reports made after the 48-hour window may not be eligible for this resolution.
6-month limited warranty
We stand behind the quality of our gear. If a product breaks or proves defective through normal use and play within 6 months of delivery, we'll provide one replacement at no cost to you. This warranty covers manufacturing defects only — it does not cover normal wear and tear, misuse, abuse, improper storage, alteration, or damage from use outside of normal play. It applies to the original purchaser with proof of purchase and is non-transferable. We may ask you to send the item back for inspection before approving a replacement.
Post-warranty replacement program
After the 6-month warranty period ends, you may still have options. If a product is shown to have broken or become defective through normal use and play, we may — at our discretion — offer you a replacement at a reduced price.
This program is a courtesy offered on a case-by-case basis. It is not guaranteed, does not extend or renew the original warranty, and its pricing and availability are determined solely by us.
Our Commitment to You
We take customer satisfaction seriously. If you have a question, concern, or issue with your order, reach out at redfoxlacrosseco@gmail.com or via the "Contact" tab on our website. Our support team aims to respond within 24 hours. While the conditions above guide how we handle each situation, our goal is always to treat you fairly and do right by our customers.