Refund policy

Return & Exchange Policy

We want you to be completely satisfied with your purchase from Red Fox Lacrosse Co. If for any reason you are not happy with your gear, we accept returns of unused and unstrung items in their original condition within 30 days of delivery. To qualify for a refund, returned items must be in new condition and include all original packaging. Customers are responsible for return shipping costs unless the item was defective or the error was on our end. Once we receive and inspect the returned item, a refund will be issued to your original payment method within 5 to 10 business days.

If you need to exchange an item for a different size or style, we’re happy to assist with that as well. Exchanges are available for unused products within 30 days of delivery. To initiate an exchange, simply email us at [your contact email] with your order number and details, and we’ll guide you through the process.

Please note that custom-dyed, personalized, or strung gear cannot be returned or exchanged. Additionally, opened or used balls, mesh, and all clearance or final sale items are non-returnable.

If your order arrives damaged or incorrect, please contact us within 7 days of delivery. Include your order number and a photo of the issue in your email to [your contact email], and we will make it right as quickly as possible.

Customer Satisfaction Guarantee

At Red Fox Lacrosse Co., your satisfaction is our top priority. If you’re not completely satisfied with your purchase for any reason within 30 days of delivery, contact us and we’ll make it right. We offer replacements, exchanges, or full refunds—no hassle, no hidden conditions. Our customer support team strives to respond within 24 hours, Monday through Friday.